Shipping/Refunds/Returns

Shipping/Refunds/Returns

Shipping Information

At Calvary Collections, we partner with Printify and Gelato, two leading print-on-demand providers, to bring you high-quality, custom-made products. These items are produced only after you place an order, ensuring sustainability and minimising waste.

Here’s how it works:

  1. Made-to-Order Production: Your items are only produced after you place an order. This eliminates inventory waste and ensures each product is custom-made just for you.
  2. Global Fulfillment Network: Both Printify and Gelato collaborate with a network of printing facilities worldwide. Your order is routed to the facility closest to your delivery address, reducing shipping times and environmental impact.
  3. Seamless Shipping: Once your product is printed, it is shipped directly to your address via their logistics partners. Tracking information is provided for every order.

Because production and shipping are managed by these third-party providers, our policies align with their terms and conditions of this model

Shipping, returns, and refunds

  •  are handled in accordance with the terms and conditions of Printify and Gelato.

  • Each product is unique and made specifically for you, so returns or exchanges are not supported for reasons like ordering the wrong size or colour.

  • However, both Printify and Gelato offer resolutions for issues such as damaged products or manufacturing defects.

Shipping Cost

At Calvary Collections, we believe in complete transparency when it comes to shipping costs. While we currently do not offer free shipping, we calculate shipping rates based on your location during checkout. This allows you to review the total cost of your order before completing your purchase—no surprises!

We strive to provide fair and practical shipping options to ensure your items arrive safely and promptly. Your support means the world to us, and we are committed to delivering a seamless shopping experience.

  • Shipping costs are calculated at checkout based on your location and the weight of your order. You’ll see the total shipping cost before completing your purchase.

  • Currently, we do not offer free shipping. However, we ensure fair and practical shipping rates to make your experience as smooth as possible.

Return & Refund Policy

We partner with a third-party print-on-demand supplier (Printify). As such, our return and refund policy aligns with their guidelines.

30-Day Return Policy

You have 30 days after receiving your item to request a return. To be eligible for a return, items must be:

  • In the same condition you received them
  • Unworn, unused, with tags
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at happyclappacreations@gmail.com. If your return is accepted, we’ll provide you with a return shipping label and instructions on how to send the package. Items sent back without first requesting a return will not be accepted.

Damaged or Defective Items

  • Damaged Product or Manufacturing Error: Printify offers a free reprint or a refund for damaged products or manufacturing errors if you contact us within 30 days of product delivery.
  • Wrong Size or Colour (Customer Error): We will not be held responsible, nor offer reprints or refunds, if the wrong size or colour was ordered.
  • Unsuccessful Delivery: You may request a reprint (with an extra charge) or opt for a partial refund.

For Direct-to-Garment (DTG) items, please note there is a tolerance of 0.5" for print placement (i.e., minor variations are not considered defects).

Required Photo/Video Evidence

Including photo or video evidence speeds up resolution. Below are the details of what’s needed depending on the issue:

Issue Required Evidence
Print Quality Issue A clear photo of the product laid flat, showing the design and the issue in one frame.
Print Placement Issue A clear photo of the product laid flat with a ruler/measuring tape indicating the placement error (tolerance of 0.5" for DTG/DTF/AOP products).
Print in Wrong Area A clear photo showing both sides of the product (folded if needed) to confirm the misprint area.
Wrong Product Received A photo of the received item, with the size tag clearly visible.
Incorrect Size, Brand, or Quality A clear photo of the item showing the design, the issue, and/or the size tag in one frame.
Product Sizing Issue (Manufacturer’s) A photo of the item being measured according to the catalog’s size chart, with both the print and measurement visible. (Tolerance: +/- 1” for adult garments and +/- 0.5” for baby clothing.)
Electronic Device Defect A video/photo clearly showing the defect and demonstrating any relevant troubleshooting steps.
Delivery-Related Damage A photo or video showing the packaging and the damaged product/design.
Reprinted Item with Same Issue A photo or video of both the original and reprinted item, side by side, clearly showing the recurring issue.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom/personalised items
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you have questions about a specific item, please contact us at happyclappacreations@gmail.com.

Exchanges

The quickest way to get a different product (e.g., another size or colour) is to return the item you have (once authorised) and then place a new order for the replacement.

European Union 14-Day Cooling-Off Period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days—no questions asked. Items must still be unworn, unused, in their original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at happyclappacreations@gmail.com.

Unsuccessful Delivery

If an order cannot be delivered due to:

  1. Wrong Address: Customers are responsible for providing accurate shipping details. If an incorrect address is provided, you may request a new order at your expense.
  2. Rejected by Recipient: Rejected shipments will not qualify for refunds but can be reordered at your expense.

Frequently Asked Questions

Q: Can I return an item if I ordered the wrong size?
A: Unfortunately, returns for incorrect sizes are not supported due to the custom nature of our products. Please refer to our size guide before placing an order.

Q: What happens if my package is lost?
A: Contact us within 20 days of the estimated delivery date. We’ll work with our print partners to resolve the issue by offering a replacement or refund.

Q: How do I report a damaged product?
A: Email us at happyclappacreations@gmail.com within 30 days of delivery with photos/videos showing the damage. We’ll coordinate with Printify or Gelato to resolve it quickly.

For any other questions see our FAQ page or please email us at:
happyclappacreations@gmail.com

"Rooted in Faith, Enriched by Culture"