FAQ Page
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and the weight of your order. You'll see the final shipping cost before completing your purchase.
Q: Do you offer free shipping?
A: Currently, we don't offer free shipping. However, we ensure full transparency, and you'll always know your shipping cost before finalising your order.
Q: How long will it take for my order to arrive?
A: Most orders are shipped within 1-3 business days. Delivery times vary based on your location:
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UK: 3-5 business days
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Europe: 5-10 business days
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Rest of the world: 7-14 business days
Q: Can I track my order?
A: Yes! Once your order has shipped, you'll receive a tracking number via email. You can use this to monitor your order's status.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. If you don't see your country at checkout, please contact us for assistance.
Q: How do I place an order?
A: Browse our collection, select your items, and click "Add to Cart." When you're ready, proceed to checkout to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: Is it safe to use my credit card on your website?
A: Absolutely. We use industry-standard SSL encryption to ensure your payment information is secure.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request, but once an order is processed, changes may not be possible.
Q: Are your products customisable?
A: Currently, we don't offer individual customisations. However, all our designs uniquely blend African culture and Christian values.
Q: How do I know what size to order?
A: Each product page includes a detailed size guide. If you're between sizes, we recommend ordering the larger size.
Q: What materials are used in your products?
A: We use high-quality materials for all our products. You'll find specific fabric and material information on each product page.
Q: Do your products fade or shrink after washing?
A: Our products are designed to maintain their quality. Please follow the care instructions provided with each item to ensure longevity.
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unused, and in their original condition. Please visit our returns page for full details.
Q: How do I exchange an item?
A: For exchanges, please contact our support team within 30 days of receiving your order. We'll guide you through the process.
Q: How will I be refunded for my return?
A: Refunds will be issued to the original payment method once we receive and process your return. Please allow 5-10 business days for the refund to appear on your account.
Q: Do I need to create an account to shop?
A: You can shop as a guest, but creating an account allows you to track orders, save details for future purchases, and receive exclusive offers.
Q: Is my personal information secure?
A: Yes, we take your privacy seriously. We use secure, encrypted connections to protect your information. For more details, please review our privacy policy.
Q: How can I contact customer support?
A: You can reach our support team by emailing calvarycollectionsuk@gmail.com or by filling out the contact form on our website. We aim to respond within 24-48 hours.
Q: I have an issue with my order. What should I do?
A: We're sorry to hear that. Please contact our support team immediately with your order number and a description of the issue. We'll work quickly to resolve it.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for a small additional fee. You can select this option during checkout.
Q: What makes Calvary Collections unique?
A: Our products blend African artistry with Christian symbolism, creating unique pieces that celebrate faith and culture. Each item carries spiritual significance alongside its aesthetic appeal.
Q: Are your products ethically made?
A: Yes, we are committed to ethical practices. We work with local artisans and contribute to the communities that inspire our collections.
If you have any questions not addressed here, please don't hesitate to contact us. We're here to help!