FAQ Page
1. Shipping & Delivery
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location. You’ll see the final shipping cost before completing your purchase.
Q: Do you offer free shipping?
A: At this time, we do not offer free shipping. However, we ensure transparency, and you’ll always know your shipping cost before finalizing your order.
Q: How long will it take for my order to arrive?
A: Delivery times vary based on your location. Most orders are shipped within X business days. You can expect your order to arrive within Y to Z business days after shipment.
Q: Can I track my order?
A: Yes! Once your order has shipped, you will receive a tracking number via email. You can use it to track your order’s status.
2. Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, select the items you wish to purchase, and click “Add to Cart.” Once you're ready to checkout, proceed to the checkout page to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it is processed quickly. Please contact us as soon as possible if you need to modify or cancel your order, and we'll do our best to accommodate your request.
3. Products & Customization
Q: Are your products customizable?
A: At this time, we do not offer customizations for individual items. However, all our designs are unique and inspired by the blending of African culture and Christian values.
Q: How do I know what size to order?
A: We provide a size guide on each product page. Please refer to the guide to find the best fit for you.
Q: What materials are used in your products?
A: Our products are made from high-quality materials. You can find detailed information about the fabric and materials on each product page.
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within X days of delivery. Items must be unworn, unused, and in the original condition. Please visit our returns page for full details on how to return your item.
Q: How do I exchange an item?
A: If you need to exchange an item for a different size or color, please contact our support team within X days of receiving your order.
Q: How will I be refunded for my return?
A: Refunds will be issued to the original payment method once we receive and process your return. Please allow X business days for the refund to appear on your account.
5. Account & Privacy
Q: Do I need to create an account to shop?
A: You can shop as a guest without creating an account. However, creating an account allows you to track your orders, save your details for future purchases, and receive exclusive offers.
Q: Is my personal information secure?
A: Yes, we take your privacy seriously. We use secure, encrypted connections to protect your personal information during checkout. For more details, please review our privacy policy.
6. Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team by emailing calvarycollectionsuk@gmail.com, or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
Q: I have an issue with my order. What should I do?
A: We’re sorry to hear that. Please contact our support team immediately, and we will do our best to resolve the issue quickly.
"Rooted in Faith, Enriched by Culture"
Brand Story:
Calvary Collections was born from my journey as a Christian from Zimbabwe, now living in the UK. As a white person born in Africa, I’ve experienced both sides of racism. Racism and tribalism have affected Zimbabwe for generations, and indeed, they affect all of Africa. Through these challenges, I’ve come to understand that only Christ can bring true unity and healing.
Witnessing the difficulties of poverty and division in Africa, I felt a deep calling to create a brand that represents unity, cultural celebration, and spiritual growth. Calvary Collections is inspired by 2 Chronicles 7:14: “If my people, which are called by my name, shall humble themselves, and pray, and seek my face, and turn from their wicked ways; then will I hear from heaven, and will forgive their sin, and will heal their land.”
While attending a multicultural church in the UK, I was inspired by the rich tapestry of African fashion and art from all corners of the continent. This led to the creation of Calvary Collections—a brand that honours Christ and celebrates the vibrant essence of African culture. Through every product, we seek to bridge gaps, heal divisions, and honour the diverse beauty of God’s creation.
Mission Statement:
Our mission is to provide a unique platform where Christian beliefs and African aesthetics blend seamlessly. We aim to offer products that are not just beautiful and functional but also carry a deeper spiritual and cultural significance. We are committed to promoting unity and celebration of diversity, in line with the teachings of Christ.
Unique Selling Proposition (USP):
At Calvary Collections, every product is a tribute to the fusion of African artistry and Christian symbolism, creating a unique identity that resonates with our customers. Our designs are not only beautiful but also carry meaning and significance—each design is inspired by the gospel and our shared heritage.
Behind-the-Scenes Insights:
Each item in our catalog is unique and crafted with care and precision, ensuring exceptional quality and authenticity. All designs are created by us, inspired by the gospel and the diverse fashions and cultures of Africa. We take pride in the artistry behind every product, ensuring it resonates with both cultural and spiritual significance.
Social Responsibility:
Calvary Collections is committed to celebrating the gospel and the diverse cultures of Africa. Each design has a verse to go with the name and design of our products, ensuring that everything has a deeper meaning behind it.
Our 'Hope Collection' is inspired by European Christian culture, with all designs uniquely created by us. We also offer wall art that celebrates both Afro and European art, reflecting our commitment to inclusivity. We spend time creating each design with care, all celebrating the body of Christ—one race under Jesus.
We are dedicated to ethical practices, supporting local artisans, and contributing to communities that inspire our collections.
Call-to-Action (CTA):
Join us in celebrating a legacy of faith and heritage. Explore our diverse range and find pieces that speak to your heart. Together, let's create a world where faith is fashion, and culture is cherished. Welcome to the Calvary Collections family.